Terms & Conditions

Terms and Conditions – PackPal Movers LLC

Effective Date: July 9, 2025

Welcome to PackPal Movers LLC (“PackPal,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and PackPal Movers LLC, governing your access to and use of our website, www.packpalmovers.com (the “Website”), and all associated services, tools, communications, and transactions offered by us, whether booked online, over the phone, or in person.

By using our services or accessing our website—including but not limited to submitting a booking request, filling out a quote form, communicating via phone or SMS, or making a payment—you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are of legal age and capacity to enter into a binding contract;
• You understand your rights and obligations under both these Terms and all applicable federal, state (Texas), and local laws regulating moving services.

If you do not agree with these Terms or any part of them, you must not use our website or services.

1. Our Services

PackPal Movers LLC is a fully licensed and insured moving company proudly serving Texas with a commitment to safety, professionalism, and customer satisfaction. We specialize in residential and commercial relocation services, with a strong emphasis on efficient logistics, secure transport, and personalized care.

Scope of Services

• Local Moving: Residential and apartment relocations within the state of Texas, typically within a 100-mile radius.
• Packing Services: Professional packing of household or office items using high-quality materials. (Unpacking not offered currently.)
• Furniture Assembly/Disassembly: Basic disassembly and reassembly of items for transit safety.
• Commercial Moves: Office and small business relocations with structured scheduling.
• Load & Unload Services: Labor for loading/unloading rental trucks, PODs, or containers (no driving included).
• Transportation of Goods: Safe transport using DOT-compliant branded trucks and trained professionals.

Important Notes:

• Quotes Are Estimates: Based on customer-provided info; final charges may vary.
• Hourly Billing Structure: Time includes travel, loading/unloading, and breaks; billed per man-hour.
• Minimum Hour Requirement: 3-hour minimum; billed in 15-minute increments thereafter.
• Service Availability: Subject to crew schedule, weather, and safety laws.
• Licensing & Compliance: Registered with TxDMV and operates under all required certifications.

Regulatory Compliance

• TxDMV – Texas Department of Motor Vehicles (for intrastate moves)
• FMCSA – Federal Motor Carrier Safety Administration (transport compliance)
• Texas Business and Commerce Code Chapter 643 – Rights of household goods carriers
• Insurance – Basic liability of $0.60/lb per item unless upgraded by customer

Customer Responsibility

• Being present at both pickup and drop-off locations
• Properly packing items if partial/no packing service is chosen
• Notifying us of oversized, fragile, or high-value items in advance
• Ensuring clear moving paths (e.g., elevators booked, parking available)

PackPal Movers LLC strives to provide a seamless moving experience with respect, reliability, and transparency. Whether you’re relocating your home or business, our team is here to ensure that your belongings are handled with utmost care and professionalism — just like we’d move our own.

2. Electronic Communications & Consent

By engaging with PackPal Movers LLC through our website, online booking portal, email, phone, SMS, or any other electronic means, you expressly consent to receive communications from us electronically, in accordance with applicable U.S. electronic communications laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Telephone Consumer Protection Act (TCPA).

Types of Communications

When you contact or interact with PackPal Movers, you agree to receive the following types of electronic communications, which may be sent via:

• Email
• SMS/text message
• Phone calls (manual or automated)
• Push notifications (if applicable)
• Website chat or forms

These communications may include:

• Booking confirmations and appointment reminders
• Real-time job updates and crew arrival notifications
• Digital invoices and receipts
• Service-related messages (reschedules, weather delays, follow-ups)
• Feedback requests and review links
• Promotional or seasonal offers (with the ability to opt out)
• Legal notices, policy changes, and terms updates

SMS/Text Consent & Opt-Out

By providing your phone number via any contact method (online form, over the phone, etc.), you are giving PackPal Movers your electronic signature and consent to contact you by text message, which may include the use of automated systems or prerecorded/artificial voice technologies, per TCPA guidelines.

• Message & data rates may apply, depending on your wireless plan.
• You can opt-out at any time by replying STOP to any message.
• You may also email info@packpalmovers.com to stop all communications.

Recordkeeping & Legal Validity

All agreements, disclosures, receipts, and notices shared with you electronically are considered legally binding and satisfy any requirements that such communications be in writing, as permitted under applicable federal and state laws, including the Texas Uniform Electronic Transactions Act (UETA).

• You can access, retain, and print electronic communications.
• You are responsible for maintaining a working email address and phone number.
• Communications sent electronically will be deemed received when sent, not when opened.

Privacy & Security

All personal data shared during communication is handled in accordance with our Privacy Policy, and we take appropriate steps to protect your information from unauthorized access. We do not share or sell your contact information for third-party marketing purposes without your explicit consent.

3. Payment Terms

At PackPal Movers LLC, we strive to offer transparent and fair billing practices while ensuring that all payments are handled efficiently and in accordance with Texas state regulations and industry standards. By hiring our services, you agree to the following payment terms:

Minimum Billing Policy

• A minimum of three (3) hours of labor is billed for each scheduled move, regardless of actual service duration.
• This minimum covers the cost of crew deployment, vehicle usage, insurance coverage, and operational readiness.

Hourly Billing & Travel Time

• Hourly rates begin the moment our crew departs from dispatch and continue until they return post-completion.
• Final billable time includes:
  • Loading, transportation, and unloading
  • Any required breaks (per law or safety)
  • Mandatory travel time (to and from your location)
• This aligns with FMCSA regulations for labor and travel transparency.

Payment Timing & Accepted Methods

• Full payment is due immediately upon job completion unless otherwise agreed in writing beforehand.
• Accepted payment methods include:
  • Cash
  • Personal or business checks
  • Major credit/debit cards (processed via Clover or equivalent)
  • Secure payment links (sent via email or SMS)

Returned Checks & Payment Failures

• Returned/dishonored checks incur a $50 insufficient funds fee.
• Future services may be suspended until the balance is cleared.
• Payment disputes must be raised within 5 business days of service completion.

Late Payments & Collections

• Invoices unpaid after 14 days may be subject to:
  • A late fee of up to 1.5% per month (18% annually), or the max allowed by Texas law
  • Suspension of future services
  • Referral to collections agency (may affect credit and incur legal costs)

Estimates vs. Actual Charges

• Pre-move estimates are non-binding and based on available information at the time.
• Final charges reflect:
  • Actual time and labor
  • Materials used
  • Conditions onsite (stairs, elevator access, long carry distances, or customer/third-party delays)

Security & Privacy

• PackPal Movers does not store full credit card information.
• All transactions are processed through PCI-compliant, secure platforms.
• Billing data is handled confidentially and in accordance with our Privacy Policy and consumer protection laws.

4. Cancellations & Rescheduling

At PackPal Movers LLC, we understand that plans can change. However, because moving requires significant scheduling, logistics, and labor preparation, we enforce the following cancellation and rescheduling terms to ensure fairness and operational efficiency. These policies are aligned with industry best practices and consumer protection standards under Texas law.

Notice Period

• To cancel or reschedule without penalty, customers must provide written or verbal notice no later than 7 business days prior to the scheduled move date.
• Notice may be submitted by:
  • Phone: (414) 414-3143
  • Email: info@packpalmovers.com
  • Through our booking platform or contact form

Late Changes (Within 24 Hours)

• Cancellations or reschedules made within 24 hours of your scheduled service window will incur a $299 late change fee.
• This fee covers lost labor hours, fuel, truck scheduling disruptions, and missed opportunities to serve other customers.

72-Hour to 24-Hour Changes

• Cancellations or changes made between 72 and 24 hours before the scheduled move may incur a reduced fee of up to $150, depending on the nature and timing.
• This fee may be waived under extenuating circumstances (e.g., natural disasters or emergencies) at PackPal’s sole discretion.

No-Show or On-Site Cancellations

• If the crew arrives on-site and cannot perform services due to customer cancellation, inaccessibility, or breach of terms, the full 3-hour minimum charge (at the agreed hourly rate) may apply.

Availability & Rescheduling Limitations

• Rescheduling is subject to availability of trucks, crew, and equipment.
• We strive to accommodate requests, but flexibility may be limited during peak seasons and holidays.

Refund Policy for Deposits

• If a deposit was collected:
  • Cancellations with 7+ business days’ notice are eligible for a full refund.
  • Cancellations within 7 days may receive a partial refund depending on crew reservation status.
  • Cancellations within 24 hours are non-refundable unless otherwise agreed in writing.

Rescheduling Due to Weather or Force Majeure

• In the event of severe weather, flooding, road closures, or other uncontrollable conditions, PackPal Movers may reschedule your move for safety reasons.
• We will notify you as early as possible and coordinate the next available service window with you.

By scheduling a move with PackPal Movers LLC, customers acknowledge and agree to these cancellation and rescheduling policies. These terms help us ensure reliable service, minimize disruptions, and protect the time and effort of our valued crew.

5. Items We Do Not Move

At PackPal Movers LLC, the safety of your belongings, our crew, and our equipment is our highest priority. In accordance with state and federal transportation laws, OSHA regulations, FMCSA guidelines, and our insurance coverage limitations, we do not transport certain items considered hazardous, perishable, high-risk, or irreplaceable.

These restrictions are in place to prevent liability issues, accidents, and damages that could occur during the move.

Prohibited Items

We are unable to transport the following items under any circumstances:

• Hazardous Materials & Chemicals
  Including but not limited to:
  • Propane tanks
  • Gasoline, diesel, or motor oils
  • Paint, paint thinners, varnishes
  • Cleaning solvents, bleach, ammonia
  • Pesticides, fertilizers
  • Fireworks or explosives
  • Any item classified as flammable, combustible, or corrosive by the U.S. Department of Transportation (DOT)
• Weapons, Firearms & Ammunition
  • Guns, rifles, shotguns, pistols (even if legally owned)
  • Ammunition of any caliber
  • Gunpowder or explosive projectiles
  • Military-grade weapons or accessories

  Transporting these items may violate federal and state laws. Please arrange alternative transport through licensed firearm carriers.

• Perishable or Temperature-Sensitive Goods
  • Frozen or refrigerated food
  • Fresh produce or meats
  • Live plants (unless previously approved under specific conditions)
  • Flowers and floral arrangements

  These items may spoil, leak, or attract pests during transit.

• High-Value or Sentimental Items
  We strongly recommend you personally transport the following:
  • Cash or coins
  • Jewelry, watches, or other valuables
  • Passports, visas, legal documents
  • Birth certificates, social security cards
  • Heirlooms, antiques, irreplaceable keepsakes

  Our liability coverage does not extend to the full value or emotional significance of these items.

Additional Items That May Be Declined Based on Risk

• Aquariums or tanks with water (must be emptied)
• Fuel-powered equipment with gas/oil (must be drained)
• Alcohol collections (varies by volume and destination – call for clarification)
• Large safes exceeding 600 lbs (requires special handling)

Important Notes

• If prohibited items are packed without disclosure, PackPal Movers LLC will not be liable for any resulting damages, losses, or legal consequences.
• We reserve the right to refuse any item at the time of service that poses a risk to our crew, trucks, or your property.

What You Can Do

• If you're unsure whether an item qualifies for transport:
• Contact our office at (414) 414-3143 or info@packpalmovers.com
• We’re happy to help identify alternative solutions for restricted items, including third-party specialty movers or disposal options.

6. Damage & Claims

At PackPal Movers LLC, we take great pride in handling your belongings with the utmost care. However, in the event that damage does occur during your move, we follow strict procedures compliant with Texas state laws and federal regulations to address claims fairly and promptly.

Damage Notification Policy

• Any damage must be reported on-site before the crew leaves or in writing within 48 hours of your move’s completion.
• Reports received after 48 hours may be ineligible for claims, as it becomes difficult to verify liability once our services are complete.

Claims & Payment Conditions

• Claims will only be accepted and reviewed after full payment for the move is received.
• Supporting documentation may be requested (e.g., photos, receipts, or repair estimates).

Valuation Coverage (Standard Liability Protection)

In accordance with Texas Department of Motor Vehicles (TxDMV) rules governing moving companies:

• PackPal Movers provides basic valuation coverage at $0.60 per pound per item.
• This is not full-value insurance, but the legal minimum required by Texas law.
• Example: A 100 lb dresser damaged beyond repair would be eligible for a maximum of $60 in compensation.
• This coverage applies only to items handled and transported by our team—not customer-packed or third-party items.

Optional Third-Party Insurance

• We highly recommend purchasing third-party moving insurance for greater peace of mind.
• Third-party policies can offer replacement cost or full-value protection.
• Referrals to trusted insurance providers are available upon request.

Exclusions

The following are not covered under standard valuation or claims:

• Pre-existing damage or defects
• Damage to items packed by the customer (unless mishandled by our team)
• Furniture with structural defects (e.g., brittle components, particle board)
• Electronics, glass, or fragile items not packed by PackPal
• Damage from natural disasters, unforeseen accidents, or undisclosed risks

Filing a Claim

• Email: info@packpalmovers.com
• Include: Your name, move date, service address, item description, photos of damage, and receipt (if available)
• Claims are typically processed within 7–14 business days. We may request inspections or follow-up information.

7. Legal Disputes

At PackPal Movers LLC, we strive to resolve any concerns or issues amicably and professionally. However, in the unlikely event of a legal dispute, the following policies govern the resolution process. These terms are designed to protect both the company and our valued clients and are compliant with the legal framework under Texas state law, including the Texas Department of Motor Vehicles (TxDMV) regulations governing moving services.

Binding Arbitration Agreement

By using our services, you agree that any claim, dispute, or controversy arising out of or relating to:

• Your move
• Charges for services rendered
• Alleged damage to property
• Any breach of contract

shall be exclusively resolved through final and binding arbitration, rather than in court.

Arbitration Process

• Arbitration shall be conducted under the rules of the American Arbitration Association (AAA).
• The arbitration shall be held in Williamson County, Texas, unless otherwise mutually agreed in writing.
• Each party is responsible for their own legal costs, unless otherwise awarded by the arbitrator.
• The arbitrator’s decision shall be final, legally binding, and enforceable in any court with jurisdiction.

This approach provides a faster, less costly alternative to litigation and promotes fair dispute resolution.

No Chargeback Policy

• By contracting PackPal Movers LLC, you acknowledge and agree not to initiate a credit card chargeback or payment reversal for any transaction where services were rendered in full or in part.
• Disputes regarding payment or performance must be resolved directly through PackPal’s internal claims and dispute resolution process, followed by arbitration if needed.
• Unlawful or unsupported chargebacks may result in:
  • Suspension of service
  • Referral to collections
  • Additional recovery fees or legal action to recoup costs

Governing Law

All service terms and agreements shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. In the event any portion of this clause is deemed invalid or unenforceable, the remaining provisions will remain in full effect.

How to Initiate a Dispute

• Contact us first at info@packpalmovers.com or (414) 414-3143 to attempt an informal resolution.
• If unresolved, we will guide you through the arbitration process in compliance with AAA and Texas laws.

By choosing PackPal Movers LLC, you agree to this dispute resolution process and waive your right to pursue claims through class actions or jury trials. Our priority is to maintain fairness and transparency while protecting all parties involved.

8. Third-Party Links

In order to provide added value and enhanced services, PackPal Movers LLC (“we,” “our,” or “us”) may include hyperlinks or references to third-party websites, tools, payment processors, insurance providers, or platforms (collectively, “Third-Party Services”) on our website, email communications, service forms, or client portals.

These third-party links are provided strictly for your convenience and informational purposes and do not imply any endorsement, sponsorship, partnership, or affiliation with the respective external entities.

No Control Over Third-Party Content

• The accuracy, legality, or appropriateness of content found on third-party websites.
• The privacy practices or data handling policies of those websites.
• The availability, reliability, or quality of any services, products, or advice provided on third-party platforms.

This includes, but is not limited to:

• Payment gateways (e.g., Clover, Stripe)
• Moving insurance providers
• Customer review platforms (e.g., Google, Yelp)
• Mapping and route services (e.g., Google Maps)
• Governmental portals (e.g., Texas Department of Motor Vehicles)

Visiting these sites is at your own discretion and risk. We encourage users to review the terms, privacy policies, and disclaimers of any third-party websites before sharing any personal data or engaging in transactions.

Data Protection & Liability

• When you leave www.packpalmovers.com or interact with a third-party service:
• Any information you submit is governed by their policies, not ours.
• We disclaim liability for any data misuse, service issue, financial loss, or content error encountered while interacting with third-party websites.
• Although we take care in linking only to reputable resources, PackPal Movers LLC shall not be held liable for any damages or losses resulting from reliance on external content or transactions with third-party service providers.

Responsible Use Encouraged

• We are not responsible for your use of third-party websites.
• We make no warranties, express or implied, regarding the services or information they provide.
• It is solely your responsibility to determine whether those services are suitable for your needs.

If you encounter any issues with a linked resource, we welcome you to notify us so we may review and, if necessary, update our content.

9. User Account Responsibility

When you create a user account on the PackPal Movers LLC platform—whether for requesting quotes, tracking a move, managing bookings, submitting documents, or communicating with our team—you are agreeing to maintain the confidentiality and security of your login credentials and account-related activities.

Account Creation and Access

To enhance your customer experience, we may offer online account functionality, including but not limited to:

• Booking management and move scheduling
• Digital quote approval or adjustment
• Access to invoices, receipts, and payment history
• Live tracking updates or crew assignments
• Messaging, uploads, and service requests

You are solely responsible for:

• Providing accurate, complete, and up-to-date information during registration.
• Choosing a strong and secure password and protecting your credentials.
• Ensuring that no unauthorized person gains access to your account or your device.

Security Obligations

By creating an account with PackPal Movers LLC, you agree:

• To notify us immediately at info@packpalmovers.com if you suspect unauthorized access, a breach, or misuse of your credentials.
• That we are not liable for any loss or damage arising from your failure to comply with this section.
• That you will not share login access with any third party, and that you will not impersonate another person or misrepresent your identity.

We reserve the right to disable or terminate accounts that appear to have been compromised or misused.

Legal Compliance & Liability

Account users must ensure that any activity conducted through their PackPal account:

• Is lawful, honest, and in good faith.
• Does not involve fraudulent bookings, misrepresentation of addresses, or submission of false insurance claims.
• Complies with local, state, and federal laws governing communication, service bookings, and transactions.

If a user account is found to have been used for any form of abuse, fraud, manipulation of rates, or threatening communications, PackPal Movers LLC reserves the right to:

• Cancel pending services
• Restrict or revoke access to the account
• Initiate legal proceedings or report violations to appropriate authorities

Account Termination

We may terminate or suspend access to your account without prior notice if:

• You violate these Terms and Conditions
• We detect suspicious or abusive activity
• Required payments remain unpaid beyond the due period
• Or for any reason we determine necessary to protect our company or customers

By using our online account features, you agree to these terms and acknowledge your responsibility for all actions taken through your account, regardless of whether you performed them personally.

10. International Use

PackPal Movers LLC primarily operates as a domestic moving services provider, offering local and regional relocation, packing, and transport services strictly within the United States, with a primary service footprint in Texas and surrounding areas. As such, the products, services, and operational infrastructure of PackPal Movers are not intended for international transport, booking, or logistics use.

Website Access from Outside the U.S.

While our website (www.packpalmovers.com) may be accessible worldwide, it is designed and maintained for use by individuals and entities located in the United States. If you are accessing our site from a location outside the U.S., you do so at your own discretion and risk, and you are fully responsible for:

• Complying with any applicable local laws and data privacy regulations of the country from which you access our services.
• Ensuring that your actions do not violate export control laws, customs laws, or any national security-related restrictions applicable to the country in which you reside.

PackPal Movers does not guarantee that its services, pricing, policies, or website content are appropriate or legally compliant outside the jurisdiction of the United States.

International Moving

At this time, PackPal Movers LLC does not offer international relocation services, international freight forwarding, or customs brokerage. All bookings involving a pickup or delivery address outside U.S. territory will be automatically declined or canceled.

If you require international moving assistance, we recommend consulting with a licensed international freight or customs logistics provider.

Legal Jurisdiction

All agreements, transactions, and communications with PackPal Movers LLC are governed by the laws of the United States and the State of Texas. By using our website or services, you agree that any legal action or dispute will be handled in accordance with these laws and in designated Texas jurisdictions, regardless of where you are located.

Data Privacy Considerations

Users accessing our website from jurisdictions with stricter data privacy laws (such as the European Union’s GDPR) should be aware that:

• Our data collection and processing practices are compliant with U.S. data protection laws.
• By interacting with our website or submitting personal data from outside the U.S., you consent to the transfer and storage of such data on servers located in the United States.
• We do not guarantee GDPR-level protection unless specifically outlined in a separate written agreement.

If you are uncertain whether your use of our site or services complies with your local regulations, please consult with legal counsel prior to using or submitting any information via our platform.

11. Updates to Terms

PackPal Movers LLC reserves the right to update, revise, or modify these Terms and Conditions at any time, in whole or in part, at our sole discretion. These changes may reflect evolving legal requirements, updates in our service offerings, business operations, or improvements in user experience and security protocols.

Notification of Changes

• The "Effective Date" at the top or bottom of this page will be updated to reflect the date of the most recent change.
• We will post the revised version of the Terms on our website at www.packpalmovers.com/terms.
• In cases where the updates are material, we may also notify you via email or prominent notice on our website (if you have a registered account or active service request).

Your Responsibility

It is your responsibility to periodically review these Terms to stay informed about our current policies and conditions. Your continued use of our website, services, or engagement with our team after any updates are posted constitutes your acknowledgment and acceptance of the revised Terms.

If you do not agree to the amended Terms, you must discontinue use of our services and website immediately.

Compliance with Legal Requirements

PackPal Movers makes every effort to ensure that updates to our Terms are in compliance with:

• Federal and Texas State moving regulations
• Consumer protection laws
• Electronic contract laws governing digital services and agreements
• Any other applicable guidelines relevant to the household goods moving industry

We encourage our customers and users to stay informed about their rights and obligations under these evolving terms.

12. Contact Us

At PackPal Movers LLC, we are committed to transparency, professionalism, and open communication. If you have any questions, concerns, or feedback regarding these Terms and Conditions—or any other aspect of our services—please do not hesitate to reach out to us.

We encourage customers to contact us for inquiries related to:

• Service terms or clarifications
• Billing or payment disputes
• Damage claims or service concerns
• Privacy and data handling policies
• Scheduling and cancellation requests
• Legal questions pertaining to service terms

You may contact us through the following channels:

Mailing Address
PackPal Movers LLC
12885 W State Hwy 29
Liberty Hill, TX 78642
United States

Email: info@packpalmovers.com
Website: www.packpalmovers.com
Customer Support: Call us at 5858-222-333 during regular business hours.

Legal Notice

All formal disputes or legal notices must be submitted in writing to the above mailing or email address. We retain the right to request identification or proof of service engagement before processing legal or claims-related correspondence, in accordance with state and federal consumer laws governing licensed moving companies.

We appreciate your trust in PackPal Movers LLC, and we remain dedicated to delivering safe, professional, and stress-free relocation experiences.