Privacy Policy of PackPal Movers LLC

Last Updated: July 9, 2025

PackPal Movers LLC
Website: www.packpalmovers.com
Email: info@packpalmovers.com

PackPal Movers LLC ("PackPal", "we", "us", "our") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information across our website, communications, and service interactions. We strive to maintain a secure environment for our clients, employees, and users, in full compliance with applicable privacy and data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Terms that are capitalized in this Privacy Policy have specific meanings as defined below. These definitions apply uniformly, whether the term is used in singular or plural form. Interpretation of this policy will be consistent with applicable privacy regulations and data protection standards, including but not limited to the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other relevant U.S. state or federal laws.

Definitions

  • Account: A unique profile created by or for a user to access or manage specific features, communications, or bookings related to PackPal Movers’ services.
  • Business: As defined by the CCPA, refers to a for-profit legal entity that collects, determines the purposes and means of processing, or sells personal information of consumers. For this policy, it refers to PackPal Movers LLC.
  • Company: Refers to PackPal Movers LLC, a registered business entity in the State of Texas with its principal office located at:
    12885 W State Hwy 29, Liberty Hill, TX 78642
  • Consumer: As defined under the CCPA, a natural person who is a California resident, acting in their individual or household capacity, not in a commercial or employment context.
  • Cookies: Small text files placed on your device to collect standard internet log information and visitor behavior data, used for analytics, personalization, and security purposes.
  • Country: The United States of America. All legal matters, processing standards, and jurisdictional disputes shall be governed under the laws of the State of Texas, unless otherwise required by applicable federal law.
  • Device: Any internet-connected hardware, such as a smartphone, tablet, laptop, desktop computer, or any other electronic device used to access PackPal Movers’ website or digital services.
  • Personal Data (Personal Information): Any information that directly or indirectly identifies, relates to, describes, or can be linked or associated with an individual consumer or household. This includes, but is not limited to: name, contact details, addresses, IP address, geolocation data, and transaction history.
  • Sale (or “Selling” Personal Data): As defined by the CCPA, the act of disclosing, transferring, or making available personal data to a third party for monetary or other valuable consideration. PackPal Movers does not sell personal data without your express, opt-in consent.
  • Service: Refers to all online and digital services offered by PackPal Movers LLC, including our primary website www.packpalmovers.com, client portal, email communications, mobile tools, and customer service platforms.
  • Service Provider: Any third-party organization, contractor, or vendor that processes data on behalf of PackPal Movers for specific business purposes such as payment processing, software hosting, email delivery, customer service, or analytics. Service Providers are required to adhere to strict contractual data protection terms.
  • Usage Data: Data collected automatically through digital means, including information such as browser type, IP address, session duration, pages visited, time spent on pages, device identifiers, click paths, and performance logs. This data is used primarily for improving functionality, security, and service personalization.
  • You / Your: Refers to any individual accessing or interacting with PackPal Movers' website or services. This includes:
    • Visitors to the website
    • Customers requesting moving services
    • Clients communicating via email, phone, or contact forms
    • Recipients of marketing communications (with consent)

2. Collecting and Using Your Personal Data

A. Personal Data You Provide to PackPal Movers LLC

PackPal Movers LLC collects personal data directly from you when you voluntarily interact with our website, services, or team. This data is collected in compliance with applicable privacy laws including, but not limited to, the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (where applicable), and the Gramm-Leach-Bliley Act (GLBA). Your consent—whether express or implied—is the lawful basis for this data collection, and you may withdraw such consent at any time, subject to legal and contractual restrictions.

We may collect Personal Data through the following means:

  • Online forms: Such as quote requests, service inquiries, or appointment bookings submitted via our website or landing pages.
  • Phone, text, or email communications: When you contact our customer support or sales team with service requests, feedback, or questions.
  • Live chat tools: If you engage with our chatbot or live chat on the website.
  • Billing and payment forms: During service confirmation or checkout, where payment and identification information is required.
  • Marketing subscriptions: Such as newsletter sign-ups, promotional content, and event invitations when you opt in.

The types of Personal Data we may collect include, but are not limited to:

  • Identity Information: Full legal name, company name (if applicable), job title (for business moves), and government-issued identification (if legally required).
  • Contact Information: Email address, phone number, current address, and any forwarding or destination address details.
  • Move-related Details: Type of move (residential, commercial, senior, etc.), origin and destination addresses, inventory information, property access details (e.g., stairs, elevators, parking limitations), service date/time preferences, and special item instructions.
  • Payment Information: While PackPal Movers LLC does not store or retain your credit or debit card information directly, we may collect billing name and zip code. All card transactions are securely processed via PCI-DSS compliant third-party payment processors such as Clover.
  • Location and Device Data: (optional and dependent on device/browser settings): Such as IP address, browser type, operating system, and geolocation data for service eligibility, fraud detection, or improving location-based services.

Security and Limitation: Your data is used only for the purpose it was collected for, such as facilitating service delivery, customer communication, or legal compliance. We do not sell your personal data. All personal information is securely stored, transmitted using encryption protocols, and access is restricted to authorized personnel.

Your Responsibility: By submitting any personal data to PackPal Movers LLC, you represent that the information is accurate, current, and that you have the lawful right to share it. If you submit data on behalf of someone else (e.g., for booking a move for another person), you must have obtained their permission or legal authority.

You may update, correct, or delete your personal data at any time by contacting us at info@packpalmovers.com. We will respond to all verified requests within the timeframes prescribed by applicable laws.

B. Usage Data & Tracking Technologies

PackPal Movers LLC may automatically collect certain technical information—referred to as Usage Data—whenever you interact with our website or digital services. This data is collected to ensure website functionality, enhance user experience, maintain system security, and support business analytics, in compliance with applicable privacy laws.

What We Automatically Collect:

  • Device and Browser Information: Including device type (mobile, desktop, tablet), browser type and version, operating system, screen resolution, and system settings.
  • Internet Protocol (IP) Address: Used for session identification, security tracking, geolocation estimation, and fraud prevention.
  • Access Time and Duration: Timestamp of your visit, duration of your session, and frequency of visits.
  • Page and Interaction Data: Pages viewed, time spent on each page, clicks, scrolls, navigation paths, and referring URLs.
  • Mobile-Specific Data: Type of mobile device, unique device identifiers (UDIDs), mobile carrier, and mobile operating system.

Tracking Technologies:

  • Cookies: Small text files stored on your device to help remember your preferences and session state.
  • Session Cookies: Temporary and deleted when you close your browser.
  • Persistent Cookies: Stored on your device between sessions to remember preferences.
  • Web Beacons / Tracking Pixels: Tiny graphics embedded in web pages or emails that track user engagement.
  • Scripts/Tags: Used for analytics, performance monitoring, and fraud detection.

Lawful Use and Purpose

Usage Data is considered Non-Personal Information, unless it can be linked to a specific individual in conjunction with other data. We use this information for the following purposes:

  • Website Performance & Optimization: To monitor traffic flow, improve load times, and identify usage patterns for a better browsing experience.
  • Security & Fraud Prevention: To detect and prevent unauthorized access, DDOS attacks, or harmful activities.
  • Analytics & Marketing Insights: To understand user behavior, preferences, and content effectiveness using tools like Google Analytics.
  • A/B Testing & Feature Development: To test new functionalities and measure their impact on user behavior.
  • Retargeting & Personalization: To deliver customized content and offers using remarketing tools (e.g., Google Ads, Meta/Facebook Ads), subject to your consent.

Your Rights & Choices

  • You may refuse or disable cookies using your browser settings. However, this may limit certain functionalities.
  • Mobile users can manage ad personalization via device settings (e.g., “Limit Ad Tracking” on iOS, or “Opt-out of Ads Personalization” on Android).
  • You can opt-out of third-party tracking used for behavioral advertising at:

We do not collect or use Usage Data to directly identify you unless it is reasonably necessary to deliver a specific service or fulfill a legal obligation.

Data Security

All Usage Data is stored in encrypted, access-restricted environments and is retained only for as long as needed to fulfill the above purposes, or as required by applicable laws.

3. Use of Your Personal Data

At PackPal Movers LLC, we use your personal data solely for legitimate business purposes in accordance with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) (where applicable), the Gramm-Leach-Bliley Act (GLBA), and various state-level privacy and consumer protection laws governing transportation and logistics businesses.

The personal data we collect from you enables us to provide professional, efficient, and secure moving services, and to comply with all applicable regulatory, contractual, and customer-service obligations.

Below are the specific purposes for which your personal data may be used:

1. To Deliver Moving, Packing, or Related Services

  • Schedule, dispatch, and complete moving and packing operations
  • Coordinate crew assignments and vehicle logistics
  • Track inventory and special handling instructions
  • Generate Bills of Lading and service agreements as required by state and federal regulations (e.g., FMCSA)

2. To Process Estimates, Invoices, and Payments

  • Generate service quotes and pricing breakdowns
  • Process payments securely via PCI-DSS compliant third-party providers
  • Issue receipts, invoices, and payment confirmations
  • Track billing history for future services or customer disputes

Note: While PackPal Movers does not store credit/debit card details, payment-related data such as billing zip code and transaction reference numbers may be retained securely for compliance and refund processing.

3. To Communicate Service Updates and Confirmations

  • Send appointment reminders and service confirmations
  • Notify you of crew ETA or service disruptions due to weather, traffic, or other emergencies
  • Request feedback or job satisfaction surveys
  • Respond to your inquiries and support requests

We may use automated systems to streamline communications (e.g., SMS/text updates), but you will always have the option to opt out where required by law.

4. To Improve Website and Customer Experience

  • Optimize navigation, load times, and content delivery
  • Identify broken links or errors affecting user experience
  • Personalize your experience (e.g., pre-filled forms or saved preferences)
  • Improve mobile and cross-platform performance

All such use is anonymized or pseudonymized where possible to protect user identity.

5. To Send Promotional Offers and Marketing (With Consent)

  • Send seasonal offers or referral discounts
  • Notify you of new service areas, moving tips, or holiday hours
  • Deliver birthday or anniversary offers as part of a loyalty program

You can unsubscribe from promotional emails or messages at any time by following the instructions provided in the communication or contacting us directly at info@packpalmovers.com.

6. To Comply with Legal and Regulatory Obligations

  • Taxation and accounting compliance (e.g., IRS requirements)
  • Licensing and insurance audits (e.g., proof of move, signed agreements)
  • FMCSA and Texas DMV documentation (e.g., Bill of Lading)
  • Data protection compliance requests (e.g., data access or deletion under CCPA)

7. To Detect Fraud, Abuse, or Malicious Activity

  • Identify identity theft, billing fraud, or fake bookings
  • Monitor attempts to bypass security or exploit the booking system
  • Prevent threats to employees, customers, or data integrity

Such logs may be shared with law enforcement if required by legal obligation or subpoena.

8. To Perform Internal Analysis and Improve Our Services

  • Analyze job times, crew performance, and seasonal trends
  • Measure customer satisfaction and response rates
  • Improve scheduling efficiency and route optimization
  • Develop future services based on client needs

This data is de-identified whenever possible to maintain privacy and is not sold to third parties.

Summary

We use your personal data in ways that are lawful, transparent, and limited to what is necessary for operational excellence, customer service, legal compliance, and responsible growth. You have the right to access, correct, restrict, or delete your data, and PackPal Movers LLC is committed to honoring those rights in accordance with relevant privacy regulations.

4. Disclosure of Your Personal Information

At PackPal Movers LLC, we respect the confidentiality of your personal information and disclose it only under lawful and specific circumstances. Disclosure of personal information is strictly limited to the extent necessary for service delivery, compliance with legal obligations, and protection of our operations, employees, and customers.

In accordance with privacy regulations such as the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (where applicable), and industry-specific laws, your personal data may be shared in the following ways:

A. With Service Providers and Operational Vendors

We may disclose your personal data to carefully selected third-party service providers, subcontractors, and vendors who perform services or functions on our behalf. These include:

  • Dispatch and Logistics Partners: To manage routing, crew assignments, and operational workflows.
  • Customer Support Tools: Platforms that help us manage customer communications, inquiries, and complaint resolution.
  • Marketing Vendors: Such as email service providers (e.g., Mailchimp), social media platforms, or online advertising tools, used only if you’ve consented to receive marketing communications.
  • Technology Providers: Including CRM systems, cloud hosting, and booking platforms required to deliver and enhance your experience.

All vendors are contractually required to handle your data securely and only for the specific purpose of performing services on behalf of PackPal Movers LLC. They may not reuse or disclose your data for unrelated purposes.

B. With Payment Processors

When you make payments for our services, your transaction details (e.g., card number, billing ZIP code) are processed through PCI-DSS-compliant third-party payment processors such as Clover.

  • PackPal Movers LLC does not store or retain your credit card or debit card numbers directly.
  • Your data is encrypted and handled exclusively by secure third-party systems for authorization, fraud prevention, and settlement purposes.

These processors may retain transaction metadata as required by financial regulations and their own privacy policies.

C. In the Event of a Business Transaction

If PackPal Movers LLC is involved in a merger, acquisition, asset sale, corporate restructuring, bankruptcy, or similar transaction, your personal data may be disclosed or transferred to a successor organization or buyer.

  • We will provide notice on our website and/or by direct communication if such a transfer occurs, and your data will remain subject to the commitments of this Privacy Policy unless superseded by a new one.

D. To Comply with Legal and Regulatory Requirements

We may disclose your personal information in good faith when such disclosure is:

  • Required by law, court order, or a valid subpoena
  • In response to regulatory authorities (e.g., tax agencies, insurance regulators, FMCSA, or state DMV offices)
  • Necessary to protect our legal rights, enforce our Terms of Service, or defend against legal claims
  • To detect, prevent, or investigate potential fraud, threats to public safety, or violations of law

All such disclosures are made with appropriate documentation and oversight and only to the extent required by applicable law.

E. We Do Not Sell Your Personal Information

  • PackPal Movers LLC does not and will not sell your personal information to third parties for monetary compensation or for behavioral advertising purposes.
  • Under the CCPA, “selling” includes sharing personal data in exchange for value. Any data sharing that may resemble this is only performed with your explicit opt-in consent and is fully revocable at any time.

Data Security During Transfers

Whether sharing with vendors or authorities, we take all reasonable measures to:

  • Limit data exposure to the minimum necessary
  • Use encryption, access control, and secure channels
  • Require confidentiality agreements or data processing addendums from third parties

5. Retention and Security of Your Information

At PackPal Movers LLC, we are committed to maintaining the privacy and protection of your personal information throughout its lifecycle. This includes how long we retain it and how we secure it against unauthorized access, disclosure, or misuse. Our retention and security practices are aligned with legal requirements under federal, state, and international laws, such as the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (where applicable), and U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) guidelines applicable to moving companies.

A. Data Retention Policy

We retain personal data only for as long as it is needed to fulfill the purposes outlined in this Privacy Policy, or as required by:

  • Business operations (e.g., scheduling repeat services, customer service history)
  • Legal obligations (e.g., tax reporting, billing audits, FMCSA compliance)
  • Contractual enforcement (e.g., dispute resolution, chargebacks)
  • Regulatory requirements (e.g., recordkeeping for transportation laws)

Specifically:

  • Service and transaction records (e.g., job details, invoices, signed contracts) are typically retained for at least 7 years to comply with IRS audit standards, civil statutes of limitation, and FMCSA regulations.
  • Email and communication logs are retained for up to 3 years unless you request deletion sooner.
  • Payment metadata (non-card data) is retained for financial reconciliation and fraud monitoring, but no card data is ever stored by PackPal directly.
  • Marketing preferences and opt-in records are stored for proof of consent and auditability, per GDPR and CAN-SPAM compliance.

Once the retention period expires, personal data is securely deleted, anonymized, or archived in accordance with legal and industry standards.

B. Security Measures

We take the confidentiality and integrity of your personal information seriously. To protect your data, we implement a layered security framework that includes:

  • Encryption: All sensitive data transmitted via our website or third-party platforms is encrypted using SSL/TLS protocols.
  • Access Controls: Only authorized employees or contractors with a business need may access your personal data, and they are required to follow strict confidentiality agreements.
  • Secure Data Storage: Data is stored in firewalled, monitored, and physically secure environments hosted by reputable cloud providers with SOC 2, ISO 27001, or PCI DSS certifications.
  • Data Minimization: We collect only the information necessary to perform our services and limit retention to what is operationally and legally required.
  • Regular Security Reviews: Our systems are routinely monitored for vulnerabilities, and we apply patches and updates in accordance with IT security best practices.

C. Limitations of Security

While we take every reasonable precaution to safeguard your information, no method of data transmission or electronic storage is 100% secure. This includes:

  • Communication over public internet networks
  • Mobile and browser-based interfaces
  • Third-party applications

Use of our services implies your understanding and acceptance of this residual risk. We encourage users to take proactive steps as well, such as using strong passwords, avoiding phishing links, and contacting us immediately if you suspect unauthorized access to your information.

Your Responsibilities and Rights

You have the right to:

  • Request access to or correction of your data
  • Request deletion (subject to applicable legal exemptions)
  • Withdraw consent (if processing is based on consent)
  • File a complaint with a regulatory authority if you believe your data has been mishandled

For any of the above, contact us at info@packpalmovers.com.

6. Behavioral Remarketing & Third-Party Services

To enhance your user experience, promote our services effectively, and better understand how visitors interact with our website, PackPal Movers LLC may use behavioral remarketing and third-party marketing tools. These services help us deliver personalized content, optimize advertising campaigns, and improve our communication with potential and existing customers.

This section explains how we utilize such tools, what data may be collected, and how you can opt out in compliance with applicable privacy laws including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) (if applicable), the CAN-SPAM Act, and other relevant data protection regulations.

A. Tools We May Use

We may work with the following third-party services to collect usage data, perform analytics, and deliver remarketing content:

1. Google Ads & Google Analytics
  • Track website visits and behavior (e.g., pages viewed, bounce rate, conversions)
  • Analyze traffic sources and demographics
  • Serve remarketing ads on Google Search, Display Network, or YouTube
  • Measure campaign effectiveness

Google may use cookies, device identifiers, and other tracking methods to personalize ads based on your activity.

Opt-Out Options:
• Google Ads Settings
• Google Analytics Opt-out Browser Add-on

2. Facebook Pixel / Meta Ads
  • Deliver targeted ads to users who have visited our website
  • Create lookalike audiences based on existing customers
  • Measure return on advertising spend (ROAS)

Facebook collects data using a small piece of code (Pixel) on our site that tracks visits and conversions.

Opt-Out Options:
• Facebook Ad Preferences
• Digital Advertising Alliance
• Device settings (iOS, Android)

3. Email Marketing Platforms (e.g., Mailchimp)
  • Send newsletters, promotions, or reminders
  • Segment audiences based on service type or location
  • Track open rates, click-throughs, and unsubscribes

We comply with all CAN-SPAM and GDPR requirements, including clear consent, easy opt-out, and no unsolicited emails.

B. Types of Data Collected by These Tools

These tools may collect or use:

  • IP address and device information
  • Browser type and cookies
  • Pages visited and time spent
  • Actions like form submissions or bookings
  • Email engagement (opens/clicks)

This data is typically aggregated and not used to directly identify you unless combined with other information you've provided (e.g., contact form).

Important: We do not share or sell personally identifiable information (PII) with third-party advertisers unless you have explicitly consented to it.

C. How You Can Opt Out

You have the right to limit or reject tracking and behavioral advertising. Here's how:

Browser-Based Opt-Out Tools
Mobile Device Settings
  • iOS: Settings > Privacy > Apple Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization
Email Opt-Out

Compliance & Accountability

  • All vendors we use honor privacy laws and include appropriate contractual terms.
  • Data is collected only with lawful basis (consent or legitimate interest).
  • We provide transparent access to opt-out mechanisms.
  • We never use behavioral advertising to target minors or collect sensitive categories of personal data.

7. Children’s Privacy

At PackPal Movers LLC, protecting the privacy of children is a priority. We understand that children require special safeguards when it comes to their personal information, and we are committed to complying fully with applicable privacy laws and regulations, including the Children’s Online Privacy Protection Act (COPPA) in the United States and the relevant provisions of the General Data Protection Regulation (GDPR) for users in the European Economic Area.

A. No Intentional Data Collection from Children Under 18

Our services—including our website, online quote forms, email marketing, and scheduling tools—are not directed to children under the age of 18. We do not knowingly collect, solicit, or process personal information from anyone under the age of 18.

We also do not:

  • Target our services or marketing content toward minors
  • Allow minors to create accounts or submit personal data through our digital platforms
  • Intentionally collect geolocation or behavioral tracking data from known minors
  • Process any personal data from minors in the context of delivering moving or packing services

B. If We Learn We Have Collected Data from a Minor

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verified parental or legal guardian consent, we will:

  1. Immediately delete the information from our records and databases
  2. Disable any associated interactions, such as marketing subscriptions or inquiry records
  3. Notify the parent or guardian (if contact information is available) of the accidental collection and deletion
  4. Document the incident internally to ensure continued compliance with federal and state privacy regulations

If you believe that your child under 18 has submitted personal information to PackPal Movers LLC—intentionally or accidentally—please contact us at:

Email: info@packpalmovers.com
Phone: 5858-222-333

Please include sufficient details to verify your identity and relationship to the child so we can take swift and appropriate action.

C. Legal Basis & Regulatory References

  • Under COPPA, businesses must obtain verifiable parental consent before collecting, using, or disclosing personal information from children under 13. We extend this protection by applying a threshold of 18 years.
  • Under the California Privacy Rights Act (CPRA), we do not sell or share personal data of minors and would require opt-in consent if applicable.
  • Under the GDPR, processing a child’s personal data requires parental consent for those under 16 in the EU. We do not knowingly collect or process such data.

D. Our Recommendation to Parents and Guardians

  • Monitor and supervise their child’s online activities
  • Instruct children never to submit personal information (names, addresses, phone numbers) on commercial websites
  • Use child-safe browser settings or parental control tools when using shared devices

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. At PackPal Movers LLC, we respect these rights and are committed to full transparency and compliance with California data privacy laws.

This section describes your rights under California law and explains how we collect, use, and share personal information, particularly as it relates to the moving services we provide.

A. Categories of Personal Information Collected

In the course of providing our services, we may collect the following categories of personal information as defined under the CCPA (Cal. Civ. Code § 1798.140(o)):

Category Examples Collected?
A. Identifiers Name, email address, phone number, mailing address, IP address Yes
B. Customer Records Physical address, payment method, transaction history Yes
D. Commercial Information Service dates, invoice amounts, service preferences Yes
F. Internet Activity Pages visited, cookies, ad interactions, browser/device type Yes

We do not knowingly collect or process sensitive categories such as biometric data, sensory information, protected classifications, or non-relevant education/employment data.

B. Your Rights Under the CCPA/CPRA

  1. Right to Know: Request disclosure of what personal data we collect, how we use it, and with whom we share it.
  2. Right to Request Deletion: Ask us to delete your data, subject to certain legal or service-related exceptions.
  3. Right to Opt Out of Sale or Sharing: We do not sell your data, but if we use it for behavioral advertising, you can opt out at any time.
  4. Right to Access or Portability: Receive a copy of your personal data in a portable, usable format.
  5. Right to Non-Discrimination: You will not receive different pricing or service levels for exercising your privacy rights.

C. How to Exercise Your Rights

To submit a verified request, you or an authorized representative may:

To verify your identity, we may ask for your full name, contact details, or an invoice reference. We will respond within 45 days and may extend by another 45 days with notice.

D. Record of Disclosures

In the past 12 months, PackPal Movers LLC has collected and used personal data to provide services, manage billing, and enhance user experience. We have not sold personal data in that timeframe.

9. Data Transfers

At PackPal Movers LLC, we may process or store your personal data in geographic locations different from your own, including outside your state, and in some cases, outside the United States. This may occur due to the use of third-party service providers, cloud infrastructure, or business operations that span across jurisdictions.

A. Domestic and Cross-Border Data Transfers

Our business operations—such as customer service, scheduling, dispatching, invoicing, and marketing—may require your personal data (e.g., name, address, email, phone number, and service history) to be transmitted or accessed in multiple states or regions. For example:

  • Our cloud-based systems or booking software may be hosted on servers located in another U.S. state.
  • Customer inquiries submitted through our website may be routed through a centralized help desk platform that processes data on a national or international basis.

If you are located outside the United States and use our services or visit our website, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

B. Safeguards for Cross-Jurisdictional Transfers

Whenever we transfer personal data to a different jurisdiction, we ensure that appropriate data protection safeguards are in place, including:

  • Contracts with service providers that include data protection clauses and confidentiality agreements.
  • Encryption of data during transfer and storage, especially when using cloud platforms or third-party APIs.
  • Role-based access control (RBAC) to limit who within PackPal can access personal data.
  • Compliance with state-specific data breach notification laws, such as those in California, Texas, and New York.

If we transfer personal data to a third-party vendor located outside the U.S. (such as for analytics, CRM, or email services), we ensure that such vendors:

  • Are certified under frameworks like the EU-U.S. Data Privacy Framework, or
  • Have Standard Contractual Clauses (SCCs) or equivalent safeguards approved by data protection authorities.

C. Your Consent to Data Transfer

By using our services—including submitting a service request, signing a digital contract, or engaging with our website—you explicitly consent to:

  • The transfer, storage, and processing of your personal information across borders and jurisdictions;
  • The handling of your data in accordance with this Privacy Policy and applicable laws.

We will always take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

D. Your Rights and Requests

If you are a California resident, you may request to know how your data is transferred or processed and opt out of specific third-party transfers not required for service fulfillment.

If you are a data subject in the European Union, we will adhere to all applicable rights under GDPR including:

  • The right to request a copy of safeguards used for international transfers
  • The right to object to processing in jurisdictions that do not provide adequate protection

To make such requests, contact us at:

10. Links to External Sites

As part of delivering an efficient and informative user experience, the PackPal Movers LLC website or communications (such as emails or text messages) may contain links to third-party websites, platforms, or applications. These may include—but are not limited to—links to:

  • Payment gateways or financial services (e.g., Clover, QuickBooks)
  • Customer review platforms (e.g., Google Reviews, Yelp, Trustpilot)
  • Social media pages (e.g., Facebook, Instagram)
  • Moving-related tools (e.g., address change services, utility transfer tools)
  • Affiliate or partner programs
  • Email marketing unsubscribe or preference centers

While we aim to partner only with reputable and secure third-party vendors, it’s important to note that these external websites are not owned, operated, or controlled by PackPal Movers LLC.

A. No Control Over External Privacy Practices

When you click on a third-party link, you are leaving the PackPal Movers digital environment. Any information you provide—such as your name, email, payment credentials, or other personal data—is then governed by the privacy policy and data practices of that third-party provider, not by PackPal Movers.

We do not accept responsibility or liability for:

  • The content, accuracy, or functionality of external websites
  • Their privacy policies, cookie practices, or security protocols
  • Any potential data misuse or unauthorized processing by those third parties

B. Best Practices for Safe Browsing

We strongly recommend that you:

  • Review the privacy policy and terms of any third-party site before submitting personal information.
  • Look for secure site indicators, such as HTTPS and SSL certificates.
  • Avoid entering sensitive data (e.g., credit card information, Social Security numbers) on platforms you do not fully trust or recognize.

C. Legal Compliance Notice

Under the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), businesses are required to clearly disclose their role in third-party interactions. Therefore:

  • PackPal Movers LLC is not responsible for how third-party websites collect, store, or use your data once you leave our domain.
  • We do not receive personal data you provide to these third-party sites unless explicitly shared back to us through a contracted service (e.g., payment confirmation or form submission).
  • Our inclusion of a third-party link does not constitute an endorsement or guarantee of their business practices.

D. Questions or Concerns

If you suspect that a link from our website or communication channels directed you to a malicious or fraudulent website, or if you feel your data has been misused by a third-party linked from our site, please notify us immediately at:

We will investigate and, if necessary, remove the link and alert other users.

11. Updates to This Privacy Policy

At PackPal Movers LLC, we are committed to maintaining a transparent and responsible approach to how we collect, use, and protect your personal information. As privacy laws evolve and our services expand, we may periodically update this Privacy Policy to reflect:

  • Changes in applicable state, federal, or international data protection laws (e.g., CCPA, CPRA, GDPR)
  • Modifications to our data collection practices
  • Enhancements to our services, technology platforms, or security protocols
  • Updates required by third-party service providers or partners

A. Notification of Policy Changes

When an update is made:

  • We will revise the "Last Updated" date at the top of this page.
  • In cases of material changes, we may provide additional notice via:
    • An on-site banner or pop-up message
    • Email notification (if you’ve shared your contact info with us)
    • Updated disclosure at the point of data collection (e.g., on booking forms)

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data and respecting your privacy.

B. Your Continued Use Implies Acceptance

By continuing to use our services—including visiting our website, submitting quote requests, or scheduling moves—after a new version of the Privacy Policy has been posted, you:

  • Acknowledge and accept the revised terms
  • Agree to be bound by the updated policy as of its effective date

If you disagree with any part of the updated Privacy Policy, we recommend that you discontinue use of our services and contact us to request account deletion or data removal in accordance with your rights under applicable law.

C. Your Rights Remain Protected

Please note that no changes to this Privacy Policy will ever:

  • Reduce your existing rights under CCPA, CPRA, or GDPR without proper notice and consent
  • Allow the unauthorized sale or sharing of your personal information
  • Violate any contract or service agreement between you and PackPal Movers LLC

12. Contact Us

At PackPal Movers LLC, we take your privacy seriously and are committed to addressing your questions, concerns, or requests regarding how your personal information is collected, used, and protected.

If you would like to:

  • Request access to the personal data we hold about you
  • Submit a data correction, deletion, or opt-out request
  • Report a suspected data breach or privacy violation
  • Seek clarification on this Privacy Policy or your legal rights

Please feel free to contact us at any time using the details below:

Mailing Address:
PackPal Movers LLC
12885 W State Hwy 29
Liberty Hill, TX 78642
United States

Email: info@packpalmovers.com
Website: www.packpalmovers.com
Phone: 5858-222-333

We strive to respond to all inquiries within 10 business days and will ensure that all verified privacy-related requests are handled in compliance with applicable data protection laws such as the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), General Data Protection Regulation (GDPR) (where applicable), and other relevant U.S. state or federal laws.

If you believe your inquiry has not been addressed appropriately or if you have unresolved concerns, you may also have the right to file a complaint with your local data protection authority.